How It Works

The AR intelligence your finance team needed before the next check run

Three layers working on every invoice in your queue: timing intelligence, channel routing, and message drafting. Each runs per customer, not per campaign.

Timing Intelligence

Send at the moment that actually works for each customer

AccordX tracks response patterns across every customer in your AR portfolio. It learns when each payer is most likely to act and schedules follow-ups to land at that window, not when your team happens to have time.

No more sending reminders on Monday morning when your customer's AP team reviews invoices on Thursday afternoon.

  • Per-customer timing models built from payment history
  • Day-of-week and time-of-day optimization
  • Automatic adjustments when response patterns change
  • Calendar-aware scheduling that avoids holidays and quarter-end
AccordX timing intelligence dashboard showing optimal outreach windows by customer
Channel Routing

Reach each customer on the channel they respond to

Some payers reply to email within an hour. Others need an SMS nudge. A small number only move when someone picks up the phone. AccordX routes each follow-up to the channel with the strongest response record for that specific customer.

As new data comes in, routing weights update automatically so your outreach stays calibrated.

  • Email and SMS support on Starter and Growth plans
  • Response-rate tracking per channel per customer
  • Automatic fallback when preferred channel goes unanswered
  • Channel caps to stay within your communication policies
Channel routing Q2 2026
Email - response rate 62%
SMS - response rate 28%
Avg responses to payment 1.8 touches
Channel switches this month 34 customers
Recovery improvement +18% vs email-only
Message Crafting

Every follow-up drafted to match the situation

AccordX drafts each outreach message using invoice amount, days overdue, interaction history, and the tone settings your team configured. Finance staff can approve in bulk, edit individually, or set auto-send rules for lower-risk accounts.

  • Context-aware drafts that reference invoice specifics
  • Configurable tone: professional, firm, escalating
  • Japanese and English language support
  • One-click approval queue for finance team review
  • Auto-send rules for trusted customer tiers
  • Full message history per invoice and per customer
Invoice Takeda Industries
Amount ¥1,240,000
Days overdue 22 days
Tone applied Professional, direct
AI draft status Ready for review
Prior messages 2 sent, 0 responses
Get Started

See AccordX working on your actual invoice queue

Connect your AR data and we will show you the timing windows, channel choices, and draft messages AccordX would generate for your current overdue accounts. No commitment required.