Follow up on every invoice at the exact moment it works
AccordX learns how each of your customers respond and selects the timing, channel, and message for every follow-up, so your finance team recovers cash instead of writing chase emails.
Manual AR follow-up costs more than the invoices it misses
Finance teams spend hours each week on chase emails that go out at the wrong time, through the wrong channel, with the wrong tone.
Wrong timing kills response rates
A follow-up sent Friday afternoon routinely goes unread until the following Monday, when it competes with a full inbox. Most AR teams send on their schedule, not the customer's.
One template, a hundred customers
A formal letter that works for enterprise clients alienates SMB owners who prefer a direct message. Template fatigue means your customers stop opening your emails entirely.
Collections staff on low-value work
Your finance team's judgment is wasted on copy-pasting templates and scheduling reminders. That capacity belongs on exception handling and strategic accounts.
Three steps from invoice to payment
AccordX connects to your billing system, builds a behavioral model for each customer, and handles every follow-up automatically.
Connect your stack
Sync with your ERP, billing platform, and communication tools in minutes. AccordX ingests your full AR history to build customer-level response models.
AI schedules and drafts
For each overdue invoice, AccordX selects the optimal day, time, and channel based on that customer's past behavior, then drafts a message in their preferred tone.
Your team reviews and recovers
Approve batches in one click or let AccordX send automatically. Your team handles escalations while the system handles the routine follow-up volume.
Built for the full collections workflow
Every feature designed around how finance teams actually recover cash.
Timing Intelligence
AccordX analyzes each customer's email open history, response latency, and payment patterns to determine the exact window when your message is most likely to trigger action. No guesswork, no A/B testing required.
- Per-customer optimal send time prediction
- Time zone and business hours awareness
- Adapts as customer behavior changes over time
- Confidence scoring for each recommendation
Channel Selection
Some customers respond to email. Others only move when they get a phone prompt or a portal notification. AccordX identifies the channel mix that each contact actually responds to and routes follow-ups accordingly.
- Email, SMS, and payment portal nudges
- Channel fatigue detection and rotation
- Escalation to phone queue when digital fails
- Unified thread history per invoice
Message Drafting
AccordX drafts each follow-up in the tone that fits the customer relationship, the invoice age, and your brand voice. Messages are ready to send or easy to edit before approval.
- Formal, conversational, and urgent tone variants
- Japanese and English language support
- Template library you can seed and refine
- One-click batch approval or auto-send mode
Escalation Rules
Define the conditions that move an invoice from automated follow-up to your team's active queue. Set rules by amount, days outstanding, customer tier, or response pattern.
- Rule builder with no-code condition editor
- Slack and email alerts for escalated accounts
- Priority scoring for your team's daily worklist
- Dispute flagging and hold workflow
Analytics
See exactly where your DSO is coming from and how each collection action performs. AccordX tracks payment velocity, response rates, and recovery attribution so you can prove the ROI.
- DSO trend and aging bucket breakdown
- Follow-up response rate by channel and tone
- Recovery attribution per AI recommendation
- Team productivity and workload reporting
Collections cycle shortened across early-access pilots
Outcomes based on 5 pilot accounts in our early-access program. Individual results depend on AR volume and payer mix.
"We were sending follow-ups on Mondays because that felt right. AccordX showed us our largest customer only opens email on Thursday afternoons. That one change cut our DSO by 11 days."
"Our collections team went from writing 80 chase emails a day to reviewing 12 drafted ones. The ones they review are genuinely complex cases. Everyone else is just paid faster."
Works with the tools your team already uses
Connect AccordX to your billing system, ERP, and communication tools in minutes with native integrations.
Simple pricing that scales with your AR volume
Start recovering cash in the first week. No per-seat fees, no setup charges.
For small finance teams setting up their first automated collections workflow.
- Up to 150 tracked accounts
- Email channel, timing intelligence
- Standard message templates
- 2 user seats, CSV import
- Email support
For growing AR teams that need multi-channel outreach and message customization.
- Up to 500 tracked accounts
- Email and SMS, advanced channel routing
- Message drafting with custom tone
- 10 seats, REST API and CSV
- Monthly analytics summary
- Priority email support
For finance teams with high invoice volumes, multi-entity setups, or custom integration requirements.
- Unlimited tracked accounts
- All channels including phone coaching
- Full message crafting, custom tone
- Dedicated onboarding specialist
- SLA and priority support
See which invoices AccordX would send today
Connect your AR data and get a live preview of the queue AccordX would build, the follow-up it would draft, and the timing it would choose. No commitment required.